Experiencing a power outage can be a frustrating and alarming situation, the last thing you need to be wondering is “who to call when there is a power outage”. Whether it’s due to severe weather, equipment failure, or other factors, knowing who to call for help can make all the difference. Here’s a simple guide to help you navigate through a power outage and get the assistance you need, broken down by region.

1. Contact Your Electricity Provider (NSW, ACT, QLD, VIC, SA, WA, TAS, NT)

The first step in addressing a power outage is to contact your electricity provider. They can provide information on the status of the outage and any estimated restoration times. Here are the contact details for major electricity providers across Australia:

• New South Wales (NSW)
  
  
  • Ausgrid: 13 13 88
  • Endeavour Energy: 131 003
  • Essential Energy: 13 20 80
• Australian Capital Territory (ACT)
  • ActewAGL: 13 14 93
• Victoria (VIC)
  
  
  • Powercor: 13 24 12
  • Jemena: 131 626
  • Citipower: 13 12 80
  • United Energy: 13 20 99
  • AusNet Services: 13 17 99
• Queensland (QLD)
  • Energex: 13 62 62
    
  • Ergon Energy: 13 22 96
    
• South Australia (SA)
  • SA Power Networks: 13 12 61
• Western Australia (WA)
  • Western Power: 13 13 51
• Tasmania (TAS)
  • TasNetworks: 13 20 04
• Northern Territory (NT)
  • Power and Water Corporation: 1800 245 090

2. Report the Outage

When you call your electricity provider, be prepared to provide details about the outage, including your address and any observed damage or unusual circumstances. This information will help them assess the situation and dispatch crews if necessary.

3. Stay Informed

During a power outage, it’s essential to stay informed about the situation and any updates from your electricity provider. Many providers offer outage maps or online portals where you can track the progress of restoration efforts and receive real-time updates.

4. Safety First

While waiting for power to be restored, prioritise safety measures such as:

• Using flashlights instead of candles to prevent fire hazards.
• Turning off appliances and electronics to avoid damage from power surges.
• Avoiding downed power lines and keeping a safe distance from damaged electrical equipment.

5. Be Patient

Power outages can be disruptive, but electricity providers work diligently to restore service as quickly as possible. In the meantime, try to remain patient and focus on staying safe and comfortable until power is restored.

Conclusion

Knowing who to call when there is a power outage is crucial for prompt assistance and timely restoration of service. By contacting your electricity provider and following their guidance, you can navigate through a power outage with confidence and ensure the safety of yourself and your family. Remember to stay informed, prioritize safety, and be patient as crews work to restore power to affected areas.

If you are unsure or just want to speak with a professional electrician you can reach out to us on 0405 091 456 or contact us via our contact page.